Service and support

Professional and comprehensive support to customers is provided worldwide with attentive service based on the concept of equipment life cycle management.

→ Professional technical support is provided timely to reduce equipment downtime
→High-quality spare parts are supplied quickly to ensure that they are delivered to customers in time
→ Maintenance service is provided by professionals with years of experience to improve the profitability of equipment

Professional technical support and services can be reached via JMD Service hotline as below:
After-sale service:0755-29866930 / 18902482594

→ Three-tiers professional technical support

JMD technical support structure: front-line service engineer team - headquarters technical support team - headquarters R&D manager team.
With more than 30 experienced front-line service engineers,professional after-sales services can be provided timely to ensure the operation and production of equipment.

→ Quick response to customer service needs

In case of equipment failure, customer needs can be responded fast within 2 hours and corresponding solutions would be proposed.

→ Regular inspection every year

Regular inspection for customers' equipment would be carried out every year. Its operation condition is checked and maintenance suggestions are provided. The equipment failure rate is reduced through periodic maintenance, which aims to lower down operation cost and ensure high production efficiency. 

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